Support

Questions, bugs, or requests: email support@goombaapp.com. We reply within a few days.

I didn't get my sign-in code

Check your spam folder first. The email comes from Jollygem and the code expires after 10 minutes. Go back, request a new code, and use the newest one. If it still doesn't arrive, email us from the address you are signing in with.

How do I connect my kid's phone?

On your phone, open the Kids tab, choose your kid, and tap the pairing option to show a QR code and a short code. On your kid's phone, choose "I'm a Kid" and scan the QR code or type the code. Pairing codes expire after 15 minutes, so create a new one if it stops working.

I forgot my parent PIN

You can change your PIN any time from your profile, under PIN, if you remember the current one. If you have forgotten it, email us from the address on your account and we will reset it for you.

Can I use Jollygem on more than one device?

Yes. Sign in with the same email on each parent device. Each kid pairs one phone at a time using a code from a parent.

How do I delete my account?

In the app, open your profile and choose Delete Account. This permanently removes your family, kids, quests, rewards, money history, and sign-in information. You can also email us to request deletion. See the privacy policy for details.

Parent notifications

Parents can optionally receive push notifications through ntfy when a kid finishes a quest or asks for a reward. Set this up in the app under notification settings. Use a long, hard-to-guess topic name.